Frequently Asked Questions
Everything you need to know about shopping with Zoya Home
What is the typical delivery timeframe for furniture orders?
Standard shipping for small decor items takes 3-5 business days. For larger furniture pieces, our specialized white-glove delivery service typically takes 7-14 business days to ensure your items arrive safely and are placed in your room of choice.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made upholstery and final sale items are not eligible for return unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. For large furniture deliveries, our carrier will call you 24-48 hours in advance to schedule a specific delivery window.
Are the materials used in your products sustainable?
At Zoya Home, we prioritize quality and ethics. Many of our collections feature FSC-certified wood, OEKO-TEX certified textiles, and recycled metals to ensure your home is as eco-friendly as it is beautiful.
Do you offer assembly services for large items?
Yes, we offer professional assembly through our White Glove Delivery tier. Our team will unbox, assemble, and position your furniture, and remove all packaging materials before they leave.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for qualifying purchases.